We think that support is very significant to online purchases. So HITTROAD Electric Bike wishes to and try to create a satisfying and enjoyable online shopping experience for every customer.

We put forward our policies according to the customer's needs and focus on the best character of our merchandise.

If you have any questions about Return Policy, please do not hesitate to contact us at

Your warranty includes

30 Days Return / Refund

Within the first 30 days of your purchase, you are allowed to return your product for a full refund. Before returning, you must alert us within 14 days of receiving the product with your return reasons. Please note that all bikes must be returned with all manuals, charger, battery, keys and accessories that came standard or were installed on the bike by HITTROAD. We may reject the return request if the bike does not have all original parts and original packing materials. Once we receive your return at our facility, we will process a refund to you within two business days. PLEASE NOTE that you may pay to deliver the items back to us if you claim a return request with 'No reasons',‘No longer needed' or  'Non-product quality issues'. Hope your kind understanding.

Canceled Orders

Orders canceled after purchase are subject to the normal return policy. Please reject the delivery and ship the bike back to the correct address. Once we receive your return at our facility, you will be refunded the purchase price. Returned products must be in selling condition as new, unused and with all original part and packing materials. Customers are responsible for returning the product at their own expense.

Damaged or Defective items

If you receive a damaged or defective item, contact our Customer Service Department within 3 days of delivery at If there is significant visible damage to the carton upon receipt, request that the delivery person note the damage and request a claim be filed with the carrier for damage. Take photos of the damage that is clear. Please be prepared to supply your name and order number from your original confirmation e-mail. HITTROAD Electric Bike will make every reasonable effort to assist you by either providing replacement parts or technical assistance to solve the problem. Please note that products that require tuning and adjustments are not damaged or defective. During shipping, the product and components may shift, and the product may need to be tuned and adjusted.

Defective Battery Policy

Sometimes shipping carriers can damage the box during shipping. This can lead to the battery becoming damaged and not working. If you believe your battery to be faulty you will need to send us proof. To do this you can use a voltmeter at home to test the battery and send us a picture of the reading on the voltmeter. Once you send us a photo of the reading showing the voltage is low, we can have a shipping label sent to you to send the battery back. If you do not want to test the battery or cannot you need to return the battery so we can test if it is defective. Once we receive the battery back, we will test it to prove it is defective we will ship out a new battery or fix the battery and ship it out within 4-6 business days. If you want to return the bike because you believe the battery is defective it will be subject to the normal return policy above.

Within 24 months, we will provide timely and effective online after-sales service after your purchase. Please buy 100% confidence with HITTROAD BIKES.